FAQ

How do I pay?

We accept M-Pesa and card payments at checkout. M-Pesa prompts appear on your phone after you confirm your order.

Can I switch between Malqia and Essentia?

Yes — use the brand bar at the top of the site to shop women's wear (Malqia) or men's wear (Essentia).

Do you offer exchanges?

Yes, subject to stock availability. Contact us within 14 days of delivery to arrange an exchange.

What if an item is sold out?

Sold-out items show a badge on the product card. You can message us to check restock timelines.